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FREQUENTLY ASKED QUESTIONS
When will my art arrive?
PRINTS: Production on most items is 5 business days + shipping time.
LIMITED EDITIONS: are typically 2–3 weeks + shipping time.
CAN I PICK UP PRINTS AT YOUR STUDIO IN MICHIGAN?
No, sorry! All my print orders are produced and shipped from my amazing fine art printing partner in California. Due to the gazillion size and style options I offer, I don't keep inventory at the studio.
CAN I PICK UP limited editions AT YOUR STUDIO IN MICHIGAN?
Yes! Limited editions can picked up at the studio and can be arranged accordingly. Just let me know by sending me an email to Hello@JaclynGordyan.com to set a date!
WHAT IS YOUR SHIPPING POLICY?
PRINTS: We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
LIMITED EDITIONS: Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
LARGE SIZE PRODUCTS AND CRATING POLICIES
- Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Products over 40" long that are shipped flat may require freight shipping,
- We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
SHIPPING OUTSIDE THE CONTIENTAL US, EXPEDITED SHIPPING, AND SPECIAL REQUESTS
- APO shipping is charged full cost and sent via USPS.
- Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
- We are not responsible for duties and taxes required for international shipping.
- Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- My printing partner does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- I want you to be happy If your prints arrive damaged, please keep all packaging and contact Hello@JaclynGordyan.com with your order number for further instructions.
- PRINTS: We do not accept returns; all print sales are final.
- ORIGINAL WORKS: I want you to love your art! On original works, you have 7 days from date of arrival to request a return.
CAN I CANCEL MY ORDER?
All print sales are final. Please contact me as soon as possible if you need to cancel your order. There are no guarantees my printing partner can cancel, but we will do our best to try.
HOW DO I RETURN MY PACKAGE?
In the rare event that something is damaged in delivery, and you'd like a replacement, please email me: Hello@JaclynGordyan.com.
WHO SHOULD I CONTACT?
You can reach out at any time by email at Hello@JaclynGordyan.com. If I don't have the answer, I can find someone who does.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter! You can also follow me on social media as I am always posting about new work and you get behind the scenes in the studio with me too!
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